We wish to express our appreciation to Gavin Ross from Premium Mortgage Solutions. My wife and I recently chose Gavin Ross to help us apply & set up our mortgage for the construction of our family home. This was the first time that my wife and I had decided to use the services of a mortgage broker and as such were a little apprehensive about utilising a person who was not employed by the financial institution. From the first conversation we had with Gavin we felt at ease. He took the time to explain the process involved with the setting up of the mortgage. Gavin demonstrated an exceptional depth of knowledge in the various mortgage products that were available on the market and was able to get the best deal for our situation. Gavin not only helped set up our mortgage but spent a lot of time in going over our finances to ensure that we could afford the repayments and that we were not in danger of placing ourselves in a tight situation. I have not experienced this with any other lending institution. Gavin’s commitment to customer service is impeccable. He came to our house, at a time that suited us and was fully prepared for any questions or concerns that we had. He was contactable at any time and always responded to our concerns in a timely manor. His approach was both professional and reassuring, taking the time to understand our personal situation and needs. To anyone who is looking to buy a home or refinance an existing mortgage, I have no reservations in recommending Gavin Ross of Premium Mortgage Solutions. His service, professionalism and expertise are second to none. Again, my wife and I would like to sincerely thank Gavin for ensuring that the process of organising our construction mortgage was both pleasurable and without complication.
Jason and Fione Achatz