We wish to express our appreciation to Gavin Ross from Premium Mortgage Solutions. My wife and I recently chose Gavin Ross to help us apply & set up our mortgage for the construction of our family home. This was the first time that my wife and I had decided to use the services of a mortgage broker and as such were a little apprehensive about utilising a person who was not employed by the financial institution. From the first conversation we had with Gavin we felt at ease. He took the time to explain the process involved with the setting up of the mortgage. Gavin demonstrated an exceptional depth of knowledge in the various mortgage products that were available on the market and was able to get the best deal for our situation. Gavin not only helped set up our mortgage but spent a lot of time in going over our finances to ensure that we could afford the repayments and that we were not in danger of placing ourselves in a tight situation. I have not experienced this with any other lending institution. Gavin’s commitment to customer service is impeccable. He came to our house, at a time that suited us and was fully prepared for any questions or concerns that we had. He was contactable at any time and always responded to our concerns in a timely manor. His approach was both professional and reassuring, taking the time to understand our personal situation and needs. To anyone who is looking to buy a home or refinance an existing mortgage, I have no reservations in recommending Gavin Ross of Premium Mortgage Solutions. His service, professionalism and expertise are second to none. Again, my wife and I would like to sincerely thank Gavin for ensuring that the process of organising our construction mortgage was both pleasurable and without complication.
Jason and Fione Achatz
Clients
We have known Gavin Ross for the past 6 years when he wrote our first home loan. Since that time we have returned to Gavin many times, not only for further home loans but for Gavin's valuable advice on many various matters. Two years ago Gavin supported a financial decision my husband and I made when everyone else said we were making a mistake. That decision saw us make a six figure profit that we would not have gone ahead with if it was not for Gavin's support and encouragement. On the flipside he also prevented us making a decision that could have potentially seen us lose everything we had. I strongly recommend Gavin's services to anyone looking for honest and genuine service from a person who is 100% committed to his customers.
Carlie and Matthew Bulmer
Clients
We first met Gavin Ross when he was working for Aussie home loans in 2000. Where other mortgage brokers had said no to us, Gavin had a can do attitude. We had seen a few brokers over time and none of them had the manner Gavin has. He certainly stood out from the crowd. Now after using his services for 5 years, we consider Gavin to be our advisor as well as our friend. Gavin is always just a phone call away, is extremely knowledgable and is extremely personable. We have always found him to be friendly, caring, sincere and approachable. We would not hesitate in recommending him to anyone needing his services.
Matt and Tammy Baber
Clients
I have known Gavin Ross for over 6 years. During this time he has helped me finance several properties. Gavin has always gone out of his way to make sure I get the best deal in the quickest time. His commitment to customer service is amazing and his 'can do' attitude is refreshing to see. I have referred Gavin to several of my family members who have all used his services and have been equally satisfied. I have also referred Gavin to many clients who have raved about how comfortable he made them feel and how committed he was to getting the best deal. I have no hesitation in recommending Gavin to everyone I meet. Please feel free to contact me should you like further information.
Michael Brischetto
Managing Director - Century 21 North Western

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